1. Note it, then contain it
Document what’s visible, limit further damage if safe, and gather relevant background.
2. Evaluate the house and site
Installation method, flashing, sill condition, frame material, glass package, and trim restoration matter as much as the window unit itself, especially against East Tennessee's full four-season valley climate of cold winter nights and long, humid summers.
3. Lock in a written scope
Preparation, protection, material choice, access, permits, testing, cleanup, restoration, exclusions, and change-order handling should all be documented.
4. Size up the proposals
Confirm credentials and compare what’s actually included and excluded in each proposal, not only the total price.
5. Check before you sign off
Confirm testing, cleanup, documentation, warranty terms, and what maintenance remains your responsibility.